eg999 Privacy Policy

This policy explains in detail how eg999 protects the personal data of every registered player with responsibility and transparency.

Last Updated: 30 October 2026

This Privacy Policy explains how personal data of players and visitors who use the eg999 platform (eg999.surf) is collected, processed, and protected.

By continuing to use this website, you agree to the terms set out in this policy. If you have any questions or anything is unclear, you can reach our support team at any time.

1 Information We Collect

This includes data collected when you register, make payments, and use services on the eg999 platform—

Registration Information

  • Full name
  • Date of birth (for age verification)
  • Email address
  • Contact phone number
  • Username and password

Financial Information

  • KBZPay, Wave Money, AYA Pay, or CB Pay phone number or account number
  • Bank transfer records
  • Deposit and withdrawal history

Technical Information

  • IP address and device type (computer or mobile)
  • Browser type and language settings
  • Session duration and preferred games
  • Data collected from cookies and similar platform tracking technologies

2 How We Collect Information

We collect information through the following methods—

  • Direct input — Information you enter yourself in registration forms, deposit forms, or contact forms.
  • Automatic collection — Information collected from cookies and session logs when you visit the website.
  • Third-Party Payment Services — Financial verification details submitted when processing payments.

3 How We Use Your Information

eg999 uses the information we collect only for the following purposes—

  • Account registration, verification and management
  • Processing deposits and withdrawals
  • Providing eligible bonuses and cashback
  • Checking player safety and promoting responsible gambling
  • Analysing gameplay patterns to improve our services
  • Legal compliance and fraud prevention
  • Customer support and technical assistance

We do not sell, rent or share your personal information with third parties for advertising purposes.

4 Information Sharing and Disclosure

eg999 does not share your personal information with third parties except in the following situations where sharing is necessary—

Payment Service Providers

Payment service providers such as KBZPay, Wave Money, AYA Pay and CB Pay receive only the information strictly required to process financial transactions. They are bound by their own privacy policies.

Legal Requests

If we receive a court order or official request related to a legal investigation, we will disclose information as required by law.

Business Transfers

If the platform undergoes a change of ownership, players will be notified in advance and the protection of personal information will continue to be ensured.

5 Cookies and Tracking Technologies

eg999 uses cookies and similar technologies to improve the website.

Session Cookies

Session cookies that disappear automatically when the browser is closed, used to maintain your login session.

Persistent Cookies

Persistent cookies that remain for a set period to save language preferences and regional settings.

Analytics Cookies

Data collected to understand which pages are visited most and how to improve services — these cookies cannot identify individual players.

You can disable cookies in your browser settings, though this may affect some website functionality.

6 Data Security Measures

eg999 has put in place technical and operational security measures to protect player information—

  • SSL/TLS Encryption — All data transferred between the website and your browser is encrypted with SSL.
  • Access Controls — Only staff who need it can access player data, and they are bound by confidentiality agreements.
  • No Unauthorised Access — Staff are not permitted to view player information beyond what is needed to provide their service.
  • Financial Verification — Every deposit and withdrawal is verified to prevent fraud.
  • Activity Monitoring — We continuously monitor for any unusual access.

No matter how hard specialists work, no platform on the internet can guarantee 100% security. That is why we continuously review our safety measures.

7 Player Rights

Every player has the following rights regarding their personal information—

Right of Access

eg999 must provide details of what personal information we hold about you when you request it.

Right to Rectification

If any information is incorrect, you can request that it be corrected. Any correction must be consistent with the relevant service.

Right to Erasure

After account closure, once the legally and financially required retention period has ended, you can request that your personal information be deleted.

Right to Object

You have the right to object to the processing of your information for any purpose you consider unnecessary. However, processing that is legally required cannot be objected to.

To exercise any of these rights, contact us at [email protected].

8 Data Retention Period

eg999 keeps players' personal data only for as long as it is necessary—

  • Active accounts — for the full duration the account remains open
  • Financial records — for the period required by financial protection and legal obligations
  • Inactive accounts — deleted as a matter of routine once the required protection period has passed

Once the retention period ends, personal data will be securely deleted or anonymised.

9 Protection of Minors

eg999 services are intended for players aged 21+ only. Registration is not permitted for anyone under 21. If we discover that an underage person has registered, that account will be closed immediately and all related data deleted.

10 Policy Changes

eg999 may update this Privacy Policy when needed. When changes are published—

  • The "Last updated" date on this page will be updated
  • Registered players will be notified of any significant changes
  • Continuing to use the website after changes are published will be taken as acceptance of those changes

If you do not agree with any policy change, you may stop using eg999 services and contact us.

11 Contact Details

If you have any questions or concerns about this Privacy Policy—

Support is provided in Burmese. We carefully consider every question from our players.

Privacy Protection FAQ

eg999 protects players' personal data using SSL/TLS encryption, access controls, and activity logging. Staff can only access data when it is required to carry out their duties.

No. eg999 never shares players' personal data with third parties for advertising purposes. Data is only shared with service providers — such as payment processors — when strictly necessary to deliver the service.

Yes. After your account is closed and the legally or financially required retention period has ended, you can request deletion by contacting [email protected]. Data tied to a legal obligation — such as financial transaction records — will be deleted once the legally required period has passed.

You can disable cookies from your browser settings. However, disabling session cookies may prevent login and some parts of the service from working properly. If you only disable analytics cookies, you can still use the service as normal.

Contact our support team via 24/7 Live Chat or at [email protected]. We will verify your registered account and correct the wrong information. Some security verification steps may be required.

If there are significant changes, registered players will be notified. Any change will also be reflected in the "Last Updated" date on this page, so you can check back at any time.